Support
Frequently asked questions
Quick answers to the questions we hear most.
Still need help?What is escrow and why do I need it?
Escrow holds the buyer’s funds securely until the item is delivered and confirmed. It protects both sides: the seller knows the money is real, and the buyer knows they will get what they paid for.
How much does it cost?
Escrow pricing is tiered so larger transactions pay a lower percentage, with a clearly displayed minimum fee. You always see the exact fee before you confirm payment.
When are funds released to the seller?
Funds are released once the buyer confirms the item is as described, after the seller has shipped or delivered it. Every step is tracked on your dashboard.
Do I need to verify my identity?
Identity verification is required for escrow-protected and higher-value transactions. It takes a couple of minutes and carries across all your future trades.
What happens if there is a dispute?
Funds remain safely in escrow while our Trust & Safety team reviews the evidence recorded at each milestone and works toward a fair resolution.
Which currencies are supported?
Transactions default to EUR, with additional currencies available depending on your region. The currency is shown throughout the transaction flow.
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