Refund & Cancellation Policy

Because LetsBuyIt holds funds in regulated escrow, money is only released to the seller once the buyer confirms the item is as described. Until that release, your payment remains protected and is refundable under the conditions set out below.

This policy explains when a transaction can be cancelled, how refunds are issued, and what happens to platform and escrow fees in each case.

A transaction can be cancelled at any time before funds are deposited into escrow. No charge applies and nothing is owed by either party.

Once you have paid into escrow but the seller has not yet shipped or delivered, you may request cancellation. If both parties agree, or if the seller fails to act within the agreed window, the full amount held in escrow is returned to the buyer.

When an item arrives, the buyer has the agreed inspection window to confirm it matches the listing. If it does not, the buyer can reject the item and open a dispute instead of releasing funds. Escrow holds the money until the dispute is resolved.

If the item is confirmed and funds are released to the seller, the transaction is final and the escrow protection ends.

If the buyer and seller disagree, either party can raise a dispute before funds are released. Our team reviews the evidence recorded against each milestone and decides whether funds are refunded to the buyer, released to the seller, or split, in line with the agreed terms.

Escrow and platform fees are shown before you confirm a transaction.

Approved refunds are initiated immediately. Depending on your bank or payment provider, funds typically appear within 5 to 10 business days.

For any refund or cancellation request, reach our support team and reference your transaction ID so we can act quickly.